Core, theme and plugin updates
WordPress and its plugins put out updates constantly, and skipping them is how sites break or get hacked. I apply them carefully, check nothing broke afterwards, and roll back if anything does. You never see the faff, just a site that stays current.
Backups that actually work
Regular backups, stored off your server, tested so they restore when it counts. Plenty of sites have backups running that nobody has ever checked. The first time you need one is the worst time to find out it was broken.
Security and uptime monitoring
I keep an eye on the site so problems get caught early, not when a customer emails to say it is down. SSL kept valid, login locked down sensibly, and an alert to me rather than a nasty surprise to you.
Performance kept in check
Sites get slower over time as content and images build up. I keep load times honest, so the site stays quick for the people landing on it from a search, not just for you on your own connection.
Small fixes and changes
The bits that pile up: a new page, updated opening hours, a broken link, a form that stopped sending. Your plan hours cover the small jobs, so they get done rather than sitting on a list for months.
A real person to ask
No ticketing system, no account manager relaying messages. You email me, I answer, I do the thing. For a small business that just wants the website handled, that direct line is most of the value.